FAQs

Find answers to frequently asked questions for Fishers residents below.

Topics

Mayors’ Community Recommendations
COVID-19 Information & Medical Support
City of Fishers Operations
Schools & Daycares
Travel Restrictions
Local Businesses & Service Providers
Support & Resources

Mayor’s Community Recommendations

What am I required to do with these recommendations? 
At this point the City of Fishers has provided recommendations for residents and special interest groups, available here. These groups are not being mandated to follow the recommendations.

COVID-19 Information & Medical Support

What should I do if I have symptoms of COVID-19? 
Please contact your physician’s office or the local emergency room before you visit to notify of your symptoms.

What resources are available for Fishers residents to get information on the COVID-19 situation locally?

For information on COVID-19 cases in Hamilton County, please visit the Hamilton County Health Department website here.

The Indiana State Department of Health has established a hotline for general public questions related to COVID-19. Please contact the ISDH Epidemiology Resource Center at 877-826-0011 24/7 or e-mail epiresource@isdh.in.gov.

The City of Fishers has established a COVID-19 hotline (317-595-3211) where residents can ask questions and get information about available resources. The hotline is open 24 hours a day, 7 days a week.

The City has a COVID-19 landing page with information on the local situation and recommendations for residents, along with links to healthcare resources.

Mayor Fadness is releasing a daily briefing to keep residents informed of the actions of the City of Fishers is taking to reduce the impacts of COVID-19 in our community. Briefings are available here.

The City will continue to provide updates on Twitter, Facebook, Instagram and Nextdoor.

Where can I find information and resources from the state? 

Public resources from Governor Holcomb’s office are available here. Senator Young also has a toolkit of resources, available here.

Are there local blood centers or blood drives where I can donate blood?
Residents are encouraged to visit the Fishers branch of the Versiti Blood Center of Indiana to donate blood:

11005 Allisonville Rd, Suite C
Fishers, IN 46038
(317) 576-9680

Hours:
Monday-Thursday: 10 a.m. - 7 p.m.
Friday 7 a.m. - 2 p.m.
Saturday 6a.m. - 2 p.m.
Sundays 6 a.m. - Noon on a rotating schedule

The City is working with blood donation centers to facilitate blood donation drives in the near future. Stay tuned to the City’s social media channels for the latest information.

While blood donation appointments at Fishers Parks are currently full, the need is still great. Sign up to receive an email alert as additional blood donation appointments become available.

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 City of Fishers Operations

Is the City of Fishers going to shut down operations? 
At this point City operations are continuing and City Hall remains open, with a few precautionary changes (see information on special event cancellations, park properties, and court rescheduling below). We’re actively monitoring the situation and will make changes as needed. Follow the City of Fishers on social media (Twitter and Facebook) for the latest updates.

Special Events

The City of Fishers has cancelled or postponed special events through April 10, 2020. This includes:

  • Disability Awareness Month events (to be rescheduled)
  • Breakfast with a Leprechaun on March 14 (cancelled)
  • Freebirds St. Patrick’s Day Luncheon on March 17 (cancelled)
  • Storywalk Book Reveal on March 18 (cancelled) (StoryWalk signs remain up for passive use)
  • City Council Meeting on March 23 will be conducted virtually. For details on how to participate in the meeting through public comment and live streaming here.
  • City Recycling Day on March 28 (Those in need of hazardous waste disposal may visit the Hamilton County Hazardous Waste Recycling Center.)
  • National Vietnam War Veterans Day on March 29 (rescheduled for June 14)
  • Rotary Club Meetings through April 10 have been cancelled
  • Fishers Freebirds Meeting on April 1 has been cancelled
  • Fishers Parks Little Chefs and Heads Up Spring Break Camps cancelled
  • Mayor’s Youth Academy on March 18 and April 2 (cancelled) - Stay tuned for virtual sessions coming soon
  • City Government Academy postponed until September
  • Adult Softball postponed until May 3

Fishers Parks

Fishers Parks and Recreation facilities and playgrounds are closed. Parks and trails remain open. We encourage residents to utilize these properties for their physical and mental well-being during this time. Go for a hike, fly a kite, exercise, and unplug in nature. We are not booking any new rentals through March in Holland Park, Billericay Park, Ambassador House, and Saxony Hall.

*UPDATE* As of March 27, 2020, driving to parks is now permitted under the travel restriction.  

City Court

Due to the restriction on public gatherings necessary by the COVID-19 health situation, the following Court dates have been changed:

  • April 3 Initial Hearings rescheduled to May 18 at 1:30 p.m.
  • April 10 Initial Hearings rescheduled to May 20 at 1:30 p.m.
  • April 17 Initial Hearings rescheduled to May 29 at 1:30 p.m.
  • April 24 Bench Trials rescheduled to May 22

The City Services building, and the ticket payment window, are currently closed to the public. Payments for tickets can still be made online. Court staff are still available to accept e-filings, and to return phone calls and e-mail inquiries.

Transactions

Residents can continue to make transactions online, including paying tickets, paying sewer and stormwater bills, and permit application and payment. City Hall remains open, however the City Services building will be closed.Residents can call 317-595-3111 with any questions instead of coming into the building. DPW & Engineering Projects are proceeding business as usual with staffing precautions in place.

These departments will continue with business as usual.

Police & Fire Department

These departments will continue with business as usual, with special protocols in place. The main lobby of the Police Department is currently closed; however, residents can continue to access the phone inside the main doors to contact dispatch in case of emergency or with special requests.

Meetings & Appointments

The City of Fishers is working to reduce the number of external meetings during this time. If you have a scheduled meeting and are unsure if it is continuing, please reach out to the City staff member you are planning to meet for information.

Schools & Daycares

Are schools or daycare facilities closed? 
Governor Holcomb has mandated that all Indiana schools will be closed and operate with e-learning for the remainder of the academic year. Hamilton Southeastern Schools will offer weekly meal distributions after spring break for families approved for free or reduced meal benefits. Pick up will be weekly on Tuesdays at Fishers High School and HSE High School from 11 a.m. -1 p.m.  The meal packs will consist of 5 breakfasts and 5 lunches. 

Daycare facilities are permitted to stay open but may close at their discretion.

As a working parent, what am I expected to do if schools are cancelled? 
The City recommends that you work with your employer on a plan for this situation.

Travel Restrictions

Are there any travel bans or restrictions in place for residents? 
On March 16, 2020, Mayor Fadness announced the declaration of a local disaster emergency and executed Executive Order No. 1, effective March 17, 2020 beginning at 8 a.m. Currently, travel in Fishers is only permitted for the following reasons:

  • Travel related to medical: Includes picking up medications or medical supplies, travel to and from doctor’s appointments, etc.
  • Travel required to provide care to another for whom you’re the primary caregiver: Includes dropping off/picking up children from childcare, travel to care for elderly parents, taking food and supplies to others, etc.
  • Travel for mandatory work activities: If your workplace is requiring that you come to work, this would be considered a mandatory work activity.
  • Travel for food, groceries, medication, essential household goods, and hygiene products: Includes travel to restaurants and groceries to pick up food items, etc.

This restriction does not impact travel related to food delivery or the resupply of retail stores, pharmacies, and food pantries. Residents are not restricted from walking, jogging, biking, or outdoor activities. We encourage you to get outdoors and enjoy the fresh air.

*UPDATE* As of March 27, 2020, driving to parks is now permitted. Playgrounds and parks facilities remain closed; however Fishers parks and trails are open.

*UPDATE* On Monday, March 23, Governor Holcomb announced a Stay-At-Home Order effective Tuesday, March 24 at 11:59 p.m. through Monday, April 6 at 11:59 p.m. The Stay-At-Home Order applies to the entire state of Indiana and states that unless you work at an essential business or are doing an essential activity, you must stay at home.

Local Businesses & Service Providers

Will trash service continue? 
Yes, however this is a decision of the service provider. Please contact your provider for more information.

Will mail service continue?
Yes, however, this is a federal decision so residents should monitor media for changes to this service.

Are local businesses permitted to stay open?
It’s important that we support our small business community during this time. Fishers Police Department and Fishers Fire and Emergency Services will be enforcing Governor Holcomb’s executive order for restaurants and bars to operate on a carry-out or delivery only basis. Travel to these locations is currently permitted. A list of to-go and online services currently available at local restaurants and businesses is available here.

*UPDATE* On Monday, March 23, Governor Holcomb announced a Stay-At-Home Order effective Tuesday, March 24 at 11:59 p.m. through Monday, April 6 at 11:59 p.m. The Stay-At-Home Order applies to the entire state of Indiana and states that unless you work at an essential business or are doing an essential activity, you must stay at home. A list of frequently asked questions regarding this order can be found here. This order deems essential businesses and services include but are not limited to grocery stores, pharmacies, gas stations, police stations, fire stations, hospitals, doctor’s offices, health care facilities, garbage pickup, public transit, and public service hotlines such as SNAP and HIP 2.0. A complete list can be found here. The Critical Industries Hotline is open to help guide businesses and industries with the executive order and to provide residents with information on which businesses are permitted to remain open. Call 877-820-0890 or email covidresponse@iedc.in.gov for business and industry questions only. For employee complaints related to COVID-19, employees may file complaints here.

Residents are encouraged to support other local retailers by purchasing gift cards and shopping online. Follow the #ShopFishers hashtag on social media for ways that you can shop small and support our local entrepreneurs.

Resources for local businesses are available here.

*UPDATE* On March 18, 2020 Mayor Fadness issued a temporary stay on all permitted solicitations within city limits. This action includes business-related solicitors only and is intended to reduce the number of people interacting with each other to slow the spread of COVID-19, or Coronavirus.

*UPDATE* Effective March 18, 2020, the City of Fishers lifted the following UDO codes for businesses. This allows businesses to advertise carryout food. The following Articles are not being applied for the duration of the COVID-19 event.

  • Outdoor Display and Storage Standards (Article 6.10): exempts businesses from restrictions associated with outdoor display signs (feather flags, sandwich boards, etc.), allowing businesses to promote service available.
  • Temporary Signs (Sec. 6.17.8): exempts businesses from the permit requirements and standards. Permanent signage will still require permitting for installation.

Which local businesses are currently hiring?

We’ve set up a virtual job fair where local employers currently hiring full or part-time positions can connect with potential employees. Learn more here.

Are the local BMVs still open? 
Per MyBMV.com: In accordance with Governor Eric J. Holcomb’s Executive Order 20-09 beginning Tuesday, March 24, all BMV branches will be closed to in-person public activity until at least April 7, 2020. Hoosiers can still complete various BMV transactions online through myBMV, calling the contact center, or return items via USPS mail. Expiration dates on all state-issued licenses and registrations are extended. All late fees and credit card transactions fees are waived for 60 days from the implementation of Executive Order 20-05 on March 19, 2020.

How are local utilities affected?

Fishers Stormwater Utility

*UPDATE* On March 19, 2020, Mayor Fadness suspended all residential and commercial stormwater utility bills for 60 days. All Fishers sewer utility bills should follow the stated due date on your statements. More information is available here.

Vectren, a CenterPoint Company
Suspending disconnects until April 1
Customers may call 1-800-227-1376 for assistance.

Duke Energy 
Suspending disconnects until further notice
More information can be found here: dukeenergyupdates.com.

Citizens Energy Group 
Suspending disconnects until April 15
Customers may call 317-924-3311 for assistance.

AT&T
Suspending disconnects until further notice, waiver of late fees
Public Wi-Fi spots remain open
More information at https://about.att.com/pages/COVID-19.html

Metronet
Suspending disconnects until further notice
More information can be found at Metronet.com

Where is public WI-FI available locally?

The Hamilton East Public Library has complimentary WI-FI access in their parking lots. Information available here.

Support & Resources

Is there information on the federal stimulus package?

As a federal program, their resources are the best sources for information. We will keep our residents updated as we receive local resources for our community. At this time, we suggest residents visit the IRS website as updates become available. The Indy Star also has an article on what the federal stimulus package means for Hoosiers, available here.

What sort of mental health resources are available during this time?
We’re still a #StigmaFreeFishers. If you or a loved one need mental health support, a list of resources is available here. If you have immediate concerns or are in danger, call 911. 

What sort of activities can I enjoy during social distancing?
A list of activities and things to do while practicing social distance is available here. Check out the Fishers Parks & Recreation website for daily updates on fun new activities and ideas.

Is there assistance on medication and grocery runs for senior citizens? 

The City of Fishers recommends that all residents operate under self-quarantine, particularly those aged 60 and older. Meijer and Kroger can provide home grocery delivery, and Sam’s Club provides home delivery through Instacart.

Food delivery from restaurants is available via Grace Church, Grubhub, Uber Eats, Door Dash, Toast TakeOut, Panera Bread, and Tijuana Flats (orders over $25). Visit their websites for more information and to order.

Many restaurants remain open in Fishers for carryout and delivery. See a list and map of open restaurants here.

The Shepherd’s Center is also providing support for seniors and can be reached at 317-674-8777.

Meals on Wheels Hamilton County is available to anyone who is physically or mentally unable to prepare a meal for themselves regardless of age or income. Recipients may request assistance themselves or be referred by their physician, a family member, church pastor, or hospital discharge personnel. Applications for home-delivered meals can be completed by calling Meals on Wheels at (317) 776-7159  or by completing a form here.

Janus Hamilton County Express is offering free grocery and pharmacy delivery, and free rides to the grocery store. Please call 317-773-2688 between 8 a.m. and 4 p.m. to schedule. Requests should be essential and critical needs only.  

The following retail stores have announced special hours for those 60+ to shop without crowds

  • Target (opening 7 - 8 a.m. for 60+ shoppers)
  • Dollar General (opening 8 - 9 a.m. for ages 60+ shoppers)
  • Meijer (open 7 - 8 a.m. for senior shopping hours on Tuesdays and Thursdays)
  • Walmart (beginning March 24, senior shopping hours will be offered from 6 - 7 a.m. on Tuesdays)
  • Kroger (open Monday - Thursday from 7 - 8 a.m. for ages 60+ shoppers)
  • Fresh Thyme (beginning March 24, special hours will be offered for seniors or those with chronic health issues on Mondays, Wednesdays, and Friday from 6 - 8 a.m.)
  • Fresh Market (senior shopping hours from 8-9 a.m.)
  • Walgreens (senior shopping hours from 8-9 a.m., plus free delivery)
  • Trader Joes (senior shopping hours daily between 9-10 a.m. Crew Members will maintain an additional line outside the front door for senior customers to ensure that those customers have an expedited entrance to the store and to help make their experience a more positive one.)
  • Costco (senior shopping hours from 8-9 a.m. on Tuesdays & Thursdays)
  • Aldi (special hours for seniors and “vunerable shoppers” on Tuesdays and Thursdays from 8:30-9:30 a.m.) 
  • Sam’s Club is offering early shopping hours for shoppers 60+ and at-risk members on Tuesdays & Thursdays from 7-9 a.m. The special shopping hours include our pharmacy and optical centers. Free Curbside Concierge Pickup Service is also available to seniors and at-risk members who need to shop during these special hours and do not feel comfortable coming inside the building.
  • CVS offering free home delivery of prescriptions and everyday essentials

Is there housing assistance available?

What food pantries are open in Fishers?
A local food pantry directory is also available from the Good Samaritan network. See the list of food pantries.

Hamilton Southeastern Schools will offer weekly meal distributions after spring break for families approved for free or reduced meal benefits. Pick up will be weekly on Tuesdays at Fishers High School and HSE High School from 11 a.m. -1 p.m.  The meal packs will consist of 5 breakfasts and 5 lunches.