Customer Service

Account Management

Moving? Contact information changing? 

Online account management will be available for all utility customers after January 24, 2022 due to the account transition period due to changing billing systems. 

If you need assistance, contact customer service at 317-595-3140 or utilities@fishers.in.us. Start/stop requests must be made online here

Start-Stop Service

Start-stop requests must be made online here

Bill Assistance

Local township offices can provide utility assistance for those who qualify. 

Repairs & Concerns

Are you experiencing a service or equipment issue that is not considered an emergency? Submit your question or concern to Fishers Connect to be addressed within 1-2 business days. 

Emergencies

For sewer or stormwater emergencies, dial 317-773-1282 for 24/7 dispatch. Fishers Utilities has a 24/7 on-call response team available. 

Customer Service

For billing, payment, or account questions, contact Fishers Utilities customer service Monday through Friday from 8:30 a.m. to 4:30 p.m. at 317-595-3140 or utilities@fishers.in.us.