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2. The City of Fishers Grievance Procedure under The Americans with Disabilities Act
   This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Fishers. The City's Personnel Policy governs employment-related complaints of disability discrimination.
   
   Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Fishers and offer options for substantive resolution of the complaint.
   
   If the response by the ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Mayor or his designee.
   
   Within 15 calendar days after receipt of the appeal, the Mayor or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
   
   Note: Except for the complainant’s appeal deadline, any of the other deadlines listed above may be extended at the discretion of the ADA Coordinator, the Mayor, or the Mayor’s designee provided notice of such an extension is given to the complainant.
   
   All online and written complaints received by the ADA Coordinator or his designee, appeals to the Mayor or his designee, and responses from these two offices will be retained by the City of Fishers for at least three years.
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17. Location of Issue*
18. Date of Issue (if applicable)
20. Description of Issue*
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