Tips & FAQs

What can I expect from using this system?

Fishers Connect is an easy way for residents to report concerns directly to the City and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to City staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports to get automated updates on the status of your issue as City staff work to resolve it. This system is best suited to respond to service requests like potholes, streetlights, rodent issues, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the Fishers Non-Emergency number at 317-595-3300 as this system is not monitored 24/7.

What should I NOT use this system for?

Issues threatening public safety or things needing immediate attention (like downed wires, tree limbs, or needles), should be reported directly to the Fishers Police Non-Emergency Line at 317-595-3300 Things that require long-term planning, a larger discussion, a community process, or involve multiple departments or non-City entities should be directed to the appropriate department by phone call or email as these issues are not easily "fixable" in the same way a pothole, streetlight, etc. are.

What if I submitted a request but have not received a response?

The City receives many requests per day, and departments do their best to response in a timely manner. If you submitted a request and it hasn’t been resolved or there has been no communication to you about what to expect in several days, please call 317-595-3111 and a staff member will look up your request and connect with City staff to get an update for you.

Where do I download the Fishers Connect mobile app?

The Fishers Connect mobile app is available for download in the App Store and Google Play. Fishers Connect is powered by SeeClickFix.  This partnership not only allows City residents to report issues but share the reported issue via social media and also to view other issues submitted by their neighbors. Citizen can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests — not just the ones they report.

Tips for Mobile Users

• When logging a service request with your device, the closer you are to the issue you are reporting, the easier it will be for the city to determine where the issue is located. Your phone will place a point on a map that City staff use in finding and fixing the issue in the field. Of course, only log an issue where it is safe to do so!
• You have the option to upload a photo with each service request as a visual reference to help communicate the issue.
• All reported issues can easily be viewed through the app. Customer service requests are routed to City staff to help answer your questions and provide solutions.